Refund & Cancellation Policy
Last updated
This policy covers subscription fees you pay to Tahlib Private Limited for Tahlib Products. It forms part of our Terms of Service.
It does not cover payments guests make to a restaurant for food, drinks or bookings. Those are made to the restaurant through its own payment provider; ask the restaurant for a refund.
On this page
1. At a glance
| Situation | What happens |
|---|---|
| Tahlib Core | Free. Nothing to cancel or refund. |
| Free trial | No charge. Cancel before it ends and you are never billed. |
| Cancel a Product | Access continues to the end of the period you have paid for. No refund for the remainder. |
| Remove a Location | Its Products stop immediately. No refund for the remainder. |
| First annual payment | Full refund if you cancel within 14 days of paying. |
| Duplicate charge or billing error | Always refunded in full. |
2. Free trials
Starting a trial needs no payment card and costs nothing. Before you start one, the dashboard shows whether the trial ends on its own unless you keep the Product, or continues as a paid subscription. We email the account owner before a trial ends. If a trial continues as a paid subscription and you did not mean it to, tell us within 7 days of the first charge and we will cancel it and refund that charge in full.
3. Cancelling a Product
You can cancel any Product at any time from the Products page in your dashboard, or by writing to us. Cancellation stops the next renewal: you keep access until the end of the billing period you have already paid for, and are not charged again. Fees for the current period are not refunded, except as set out below.
Your data in that Product stays in your account after cancellation, so you can come back to it, unless you close the account.
4. Adding and removing Locations
Adding a Location to a Product charges for that Location from the day it is added, for the rest of the current period. Removing a Location ends that Location’s paid Products immediately. The unused part of the period is not paid back as cash, although it may reduce the amount due for another change you make at the same time.
5. Annual subscriptions
If you buy an annual subscription to a Product for the first time and cancel it within 14 days of the payment, we will refund that payment in full. After 14 days, annual fees are not refundable, and the subscription runs to the end of the year you paid for.
6. When we always refund
- You were charged twice for the same thing, or charged an amount different from the price you agreed to.
- You were charged after you had cancelled in time.
- We terminate your subscription without cause, or remove a material part of a Product you prepaid for without providing a substitute — we refund the unused part of the prepaid fee.
- You cancel because you do not accept a material change to our Terms — we refund the unused part of the prepaid fee.
- A refund is required by the law that applies to you.
If the Services are seriously disrupted for a long period because of a problem on our side, contact us; we will consider a credit or partial refund case by case.
7. How to request a refund
Email hello@tahlib.app from the account owner’s address with the invoice number and the reason. Please do so within 30 days of the charge, or within 90 days for a billing error. We reply within 5 business days.
Approved refunds are paid to the original payment method, or by bank transfer where that is not possible, in the currency you were charged, within 7 business days of approval. Your bank or card issuer may take a further 5–10 business days to show it. We refund the amount we charged; we cannot refund your own bank’s fees or currency conversion differences.
We issue a credit note for every refund. Tax charged on the refunded amount is refunded as well, where tax law allows.
8. Failed payments
If a payment fails, we retry and remind you before taking any action. If the balance is still unpaid, we may suspend the affected Products, after giving at least 7 days’ notice, until it is paid. Tahlib Core and your data are not deleted because of non-payment while your account remains open.
9. Closing your account
To close your account entirely, cancel your paid Products and write to hello@tahlib.app. You can ask for an export of your data within 30 days of closure. What happens to your data afterwards is set out in our Terms of Service.
10. Your legal rights
Nothing in this policy limits any right you have under the law that applies to you which cannot be excluded by contract.