Terms of Service

1. Definitions

• Services means the Tahlib platform: the dashboard, point of sale, kitchen display, guest ordering, rider, attendance and other apps, the APIs, and related support, as made available by us from time to time.
• Tahlib Core means the set of features we provide without charge, currently your organization and brands, unlimited locations, users and roles, the menu with a view-only QR menu, the table map, branded QR cards, and basic analytics. Taking orders comes with the ordering Products, such as QR Ordering, POS and Kitchen Display.
• Product means a paid part of the Services (for example Inventory, Workforce or Online Payments & Pay-at-Table) that you subscribe to for one or more Locations.
• Organization, Brand and Location mean the account structure in the Services: the Organization is the billing account, and a Location is one restaurant outlet.
• Users means the people you allow to use the Services under your account, such as owners, managers, cashiers, kitchen staff and riders.
• Guests means your own customers who order, pay, book, join loyalty or leave feedback through the Services.
• Customer Data means data you, your Users or your Guests put into the Services, including personal data about Guests, employees and riders.
• Order Form means the selection of Products, Locations and billing period you make in the dashboard, or any separate order document we both sign.

2. Accounts and access

You must be at least 18 years old and able to enter contracts for your business. The information you give us when signing up and later, including your legal business name, address and tax details, must be accurate and kept up to date.

You are responsible for everything done under your account. Keep passwords, devices, kiosk tokens and API keys secure, give each User their own login, and remove access promptly when someone leaves. Tell us at once at hello@tahlib.app if you believe your account has been compromised.

The person who creates the Organization is its owner. Owners can invite Users, assign roles and permissions, and bind the business to changes in its subscription. You are responsible for your Users following these Terms.

3. Tahlib Core, Products and trials

Tahlib Core is free. We may change what it includes, but we will give at least 30 days’ notice before removing a feature from it that you are actively using.

Products are sold per Location. Each Product page in your dashboard shows its price, billing period and what it includes before you subscribe.

We may offer a free trial of a Product, usually 14 days. No payment card is needed to start one. Each Organization can trial each Product once. Before you start a trial, the dashboard tells you what happens when it ends: some trials end on their own unless you choose to keep the Product, and others continue as a paid subscription unless you cancel before the trial ends. We email the account owner before a trial ends.

Some features are marked beta, including each third-party payment provider connection until we have tested it end to end with that provider. Beta features may change, may be less reliable, and are provided as-is.

We continually improve the Services and may add, change or remove features. If we remove a material part of a Product you have prepaid for, without a substitute, you may cancel that Product and we will refund the unused part of the prepaid fee.

4. Fees, billing and taxes

You agree to pay the fees for the Products and Locations in your Order Form. Unless the Order Form says otherwise, fees are billed in advance for each billing period (monthly or annual), in the currency shown at purchase (currently AED, INR or USD), and are non-cancellable and non-refundable except as set out in our Refund & Cancellation Policy.

The price you pay is fixed for the billing period you have paid for. We may change prices for future periods by giving at least 30 days’ notice by email or in the dashboard; the new price applies from your next renewal after the notice period. If you do not agree, cancel before the renewal.

Bundle discounts apply only while their conditions are met (for example, a Location holding every Product in the bundle). Promotional discounts apply as stated when granted.

We issue an invoice for each charge. Invoices are due on receipt unless the invoice states a due date. If a payment fails or an invoice is overdue, we will retry and remind you. If it remains unpaid after our reminders, and at least 7 days after we tell you that access is at risk, we may suspend the affected Products until the balance is paid. Tahlib Core and your Customer Data are not deleted because of non-payment while the account remains open.

Taxes. Fees exclude taxes. For customers in India we charge Goods and Services Tax (GST) at the applicable rate. For customers outside India, where our supply is treated as an export of services, you are responsible for any VAT, GST or similar tax due in your country, including under a reverse-charge mechanism. Where we are required by law to collect a tax in your country, we will add it to the invoice. If you are required by law to withhold tax from a payment to us, you will pay the additional amount needed so that we receive the full invoiced fee, unless we agree otherwise in writing, and you will give us the withholding certificate.

You are responsible for your bank’s, card issuer’s or payment provider’s charges and any currency conversion costs on your side.

5. Cancellation and changes to your subscription

You can cancel a Product, change billing period, or add or remove Locations from the Products and Locations pages in your dashboard. How each change takes effect, and when money is refunded, is set out in the Refund & Cancellation Policy, which forms part of these Terms.

6. Your data

You own your Customer Data. You give us a worldwide, non-exclusive licence to host, copy, process, transmit and display Customer Data only as needed to provide, secure and support the Services, to prevent abuse, and as required by law.

For personal data within Customer Data, you are the controller (data fiduciary) and we are your processor. Our Data Processing Addendum forms part of these Terms and governs that processing.

You are responsible for having a lawful basis, and giving the notices and obtaining the consents the law requires, for the personal data you collect through the Services. In particular you are responsible for:

• telling Guests how you use their data, and publishing your own privacy notice and house terms on your ordering pages;
• obtaining and recording consent before sending Guests marketing messages by WhatsApp, SMS or email, and honouring requests to stop;
• obtaining your employees’ explicit consent before enrolling their face for attendance, offering an alternative where the law requires, and setting how long attendance photos are kept;
• the accuracy of your menus, prices, allergen and dietary information, and the tax settings on your invoices.

We may create aggregated, de-identified statistics from use of the Services (for example, how many orders flow through the platform) to operate and improve the Services. They will not identify you, your Users or any Guest.

How we handle personal data about you and your Users as a controller is described in our Privacy Policy.

7. Guest payments and third-party services

You connect your own payment provider. Online Payments & Pay-at-Table, and online payment at checkout, work with a merchant account you hold with a third-party provider (such as Stripe, Checkout.com, N-Genius, PayTabs, Tap, Telr, HyperPay, Razorpay, Cashfree or PhonePe). Guests pay you, through that provider, directly.

Tahlib is not the merchant of record, a payment aggregator, a payment gateway or a bank. We do not receive, hold, settle or transfer guest funds and take no commission on them. The provider’s own agreement with you governs those payments, its fees, payouts, refunds and chargebacks. You are responsible for refunds, disputes and chargebacks with your Guests and your provider. We store the credentials you give us to connect your account in encrypted form and use them only to create, confirm and refund payments you initiate.

The Services also connect to other third-party services you choose to use, such as delivery aggregators, WhatsApp (through Meta and its business solution providers), Google sign-in and review platforms. Your use of them is governed by their terms. We are not responsible for third-party services, their availability, or changes they make that affect an integration; where a change prevents us from continuing an integration, we may stop offering it.

8. Invoices, tax features and insights

The Services help you produce receipts and invoices with the tax rates, registration numbers and QR codes you configure, including ZATCA-style QR codes for simplified tax invoices in Saudi Arabia. You remain responsible for your own tax registration, filings and compliance, including VAT in the UAE and GCC, GST in India, and any e-invoicing obligations. Unless your Order Form expressly includes it, the Services do not provide a certified integration with ZATCA’s FATOORA platform or any other government e-invoicing system.

Reports, profit insights, forecasts, scenarios and answers from Ask Tahlib are calculated from the data in your account and the assumptions you enter. They are management information, not accounting, tax, legal, financial or investment advice, and you should check important figures before relying on them. Ask Tahlib uses a third-party AI model when you enable it; it can be wrong, and we discard answers containing figures our own calculations did not produce, but we cannot guarantee every answer is correct or complete.

9. Acceptable use

You must use the Services lawfully and in line with our Acceptable Use Policy. We may suspend access to the extent reasonably needed to stop a serious breach of it, a security threat, or unlawful activity, and will tell you why unless the law or the circumstances prevent us.

10. Availability and support

We work to keep the Services available around the clock, but we do not promise uninterrupted or error-free operation, and no service-level commitment applies unless one is set out in a signed Order Form. We may carry out maintenance, and we will try to schedule planned maintenance outside peak restaurant hours in your region.

The Services rely on internet connectivity, devices, browsers and printers that you provide. Keep a fallback for taking orders and payments if your connection or devices fail.

Support is available by email at hello@tahlib.app and through the channels shown in your dashboard.

11. Intellectual property

We and our licensors own the Services, the software, the design and the Tahlib name and logos. Subject to these Terms and payment of your fees, we grant you a non-exclusive, non-transferable right for your Users to use the Services for your business during your subscription. You may not copy, modify, reverse engineer, resell or create competing products from the Services, except as the law expressly allows.

If you send us suggestions or feedback, we may use them without restriction or payment.

You allow us to show your business name and logo as a Tahlib customer. You can withdraw this at any time by writing to us.

12. Confidentiality

Each of us will keep the other’s non-public business information confidential, use it only for the purpose of this agreement, and share it only with staff, advisers and service providers who need it and are bound by confidentiality. This does not apply to information that is public through no fault of the recipient, already known to it, independently developed, or that must be disclosed by law (with notice to the other party where the law allows).

13. Warranties and disclaimers

Each of us confirms that it has the authority to enter into these Terms. We will provide the Services with reasonable skill and care.

Except as stated in these Terms, and to the fullest extent the law allows, the Services are provided "as is" and "as available", and we disclaim all other warranties and conditions, express or implied, including of merchantability, fitness for a particular purpose and non-infringement.

14. Limitation of liability

Neither party is liable to the other for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, business, goodwill or data (other than our obligations to protect and return your Customer Data), however caused, even if it was foreseeable.

Each party’s total liability arising out of or relating to these Terms in any 12-month period is limited to the fees you paid to us for the Services in the 12 months before the event giving rise to the claim, or USD 100 (or its equivalent) if that amount is greater.

These limits do not apply to your obligation to pay fees, to either party’s liability for fraud, wilful misconduct or breach of confidentiality, to your indemnity below, or to any liability that cannot be limited by law.

15. Indemnity

You will defend and indemnify Tahlib, its directors and staff against third-party claims, fines and reasonable costs arising from your Customer Data, your dealings with your Guests, employees and riders (including payments, refunds, food safety and allergen information), your marketing messages, or your use of the Services in breach of these Terms or the law.

16. Term, suspension and termination

These Terms apply from when you first accept them until your account is closed. Paid subscriptions renew automatically for successive billing periods until cancelled.

You can stop using the Services at any time. Either party may terminate these Terms by written notice if the other materially breaches them and does not fix the breach within 30 days of being told about it. We may also suspend or close an account immediately where required by law, for fraud, or for a serious breach of the Acceptable Use Policy.

An account that uses only Tahlib Core and has had no activity for 90 days may be archived. We will email the owner at least 14 days beforehand, and signing in during that time keeps the account open.

When your account is closed, you may ask us within 30 days for an export of your Customer Data in a commonly used format such as CSV, at hello@tahlib.app. We then delete Customer Data within 90 days, except for copies we must keep by law (such as invoices and tax records) and copies in backups that are overwritten on their normal cycle. Fees owed and sections that by their nature should survive (including fees, your data, confidentiality, liability, indemnity and disputes) survive termination.

17. Governing law and disputes

These Terms, and any dispute about them or the Services, are governed by the laws of India, without regard to conflict-of-law rules.

If a dispute arises, either party may give written notice and both will try in good faith to resolve it within 30 days. If it is not resolved, it shall be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by agreement or, failing agreement, in accordance with that Act. The seat and venue of arbitration shall be the city of our registered office in India, the language shall be English, and the award shall be final and binding. Subject to this, the courts at that seat have exclusive jurisdiction.

Nothing in this section stops either party from seeking urgent interim or injunctive relief from any competent court, or us from bringing a claim for unpaid fees in the courts of your place of business.

18. Changes to these Terms

We may update these Terms. For a material change we will give at least 30 days’ notice by email to the account owner or in the dashboard before it takes effect, unless it is required sooner by law. If you do not agree, you may cancel before the change takes effect and we will refund any prepaid fees for the unused period. Continuing to use the Services after the change takes effect means you accept it.

19. General

• Entire agreement. These Terms, the policies they link to and any Order Form are the entire agreement between us about the Services. If they conflict, a signed Order Form prevails, then the Data Processing Addendum (for personal data), then these Terms.
• Assignment. You may not transfer these Terms without our consent. We may transfer them to an affiliate or to a successor to our business.
• Force majeure. Neither party is liable for a failure caused by events beyond its reasonable control, such as natural disasters, war, government action, or failures of the internet, power or third-party hosting, other than an obligation to pay money.
• Notices. We send notices to the account owner’s email address or in the dashboard. You send notices to hello@tahlib.app.
• Compliance. Each party will comply with the anti-bribery, sanctions and export-control laws that apply to it. You may not use the Services in, or on behalf of anyone in, a country or with a person subject to applicable sanctions.
• Language. These Terms are written in English. If we provide a translation, the English version prevails.
• Severability and waiver. If any provision is unenforceable, the rest remains in force. A failure to enforce a provision is not a waiver.
• Relationship. The parties are independent contractors. Nothing in these Terms creates a partnership, agency or employment relationship.

20. Contact

Tahlib Private Limited. Email hello@tahlib.app. Our company details are on the Legal page.