Sub-processors
Last updated
These are the third parties Tahlib uses to host and run the Services that may process personal data, as described in our Privacy Policy and Data Processing Addendum. Each is bound by a contract requiring it to protect the data.
We update this page at least 30 days before adding or replacing a sub-processor. To be told by email, write to hello@tahlib.app.
1. Infrastructure
| Provider | Purpose | Location |
|---|---|---|
| Hetzner Online GmbH | Servers that run the Services and hold the database, including face matching, which runs on our own servers | Germany and Finland (EU) |
| Cloudflare, Inc. | Network delivery and protection, DNS, and file storage (menu images, attendance and delivery photos) | Global network; United States company |
| Pusher Ltd | Live updates to kitchen screens and dashboards (order and ticket events) | European Union |
2. Communication
| Provider | Purpose | Location |
|---|---|---|
| ActiveCampaign, LLC (Postmark) | Account emails: verification, invitations, password reset, trial and billing notices | United States |
| 360dialog GmbH | WhatsApp Business messaging: guest sign-in codes and order notifications | Germany |
| Meta Platforms (WhatsApp) | Delivery of WhatsApp messages sent through 360dialog | Global |
3. Used only when switched on
| Provider | Purpose | Location |
|---|---|---|
| Google LLC | Sign in with Google, when a user chooses it | United States |
| Alibaba Cloud (Model Studio) | AI model behind Ask Tahlib, when a restaurant enables it; receives questions and aggregated business figures only | Singapore |
| Crisp IM SAS | Support chat in the dashboard, when enabled | France (EU) |
Browser notifications are delivered through the push service of the user’s own browser (such as Google, Mozilla or Apple).
Payment providers, delivery aggregators and other services a restaurant connects to its own account are engaged by the restaurant, not by Tahlib, and are not listed here.