Does Tahlib take a percentage of my payments?
No. Guests pay into your own payment provider account and Tahlib takes nothing from the money — no commission and no per-transaction fee. You pay your provider’s usual fees under your own agreement with them, and Tahlib charges for the product per branch.
Which payment providers can I connect?
In the UAE: Network International (N-Genius), Checkout.com, PayTabs, Tap, Telr, HyperPay and Stripe. You need your own merchant account with one of them; the dashboard links to each provider’s sign-up page and shows where to find every key.
Is every provider ready for live payments?
The connectors are new, and each is labelled Beta in your dashboard until it has been proven against that provider’s test account. Each one is built to the provider’s published API — connect in test mode and run a test payment before you take real money.
When do I receive the money?
On your provider’s normal settlement schedule, straight to the bank account on your provider account. Tahlib never holds or forwards it.
How do guests get to the bill?
From the QR code on their table — the open bill appears under the table’s order — or from a payment link your staff copy from the order in the dashboard and send however they like. A bill rung up on the POS can be paid this way too; guests do not have to have ordered from the QR menu.
Can guests split the bill?
Yes: pay everything that is left, split equally by the number of people, tick their own items, or enter an amount — you choose which options are offered. “My items” works on whole lines, so two guests cannot share one dish line between them.
What if two guests pay at the same time?
A guest’s share is held for them while they pay, so others see it as being paid. If two guests try to pay the same amount at once, one goes through and the other is shown what is left. A payment that still arrives after the bill is settled is kept and flagged for you to refund.
What payment methods do guests see?
Whatever your provider account offers on its payment page — cards, and where your account supports them Apple Pay, Google Pay, mada, KNET or BENEFIT.
Can takeaway and delivery guests pay online?
Yes. For each channel, choose pay at the counter, let the guest choose, or pay online first. A pay-first order only reaches the kitchen once it is paid. If a card is declined the guest can try again, or pay at the counter where you allow it.
Does it work in Arabic?
Yes. Everything guests see — the bill, the payment and the receipt — is in English and Arabic, and so is the payments section of your dashboard.
How do refunds work?
From the payment’s page in your dashboard: refund all or part of it, with a reason, and it goes back through your provider to the guest’s card. Telr has no refund connection, so you refund in Telr’s dashboard and record it in Tahlib.
Are card details safe?
Guests enter card details on your provider’s own secure page — HyperPay’s card form appears inside the Tahlib page but is served by HyperPay. Card details never reach Tahlib or your restaurant, and your provider keys are encrypted and never displayed again after you save them.
What does it not do yet?
Buy now, pay later (Tabby), redeeming loyalty rewards on the bill page and listing online payments on the tax invoice PDF are not in the product yet. Stripe connects by pasting your keys; a one-click “Connect with Stripe” is not available.
What does it cost?
It is priced per branch, per month, with a free trial — switched on and off from your dashboard, and never a share of your payments. The pricing section above shows the current figure.