Every guest who leaves a phone number — at the till, on the QR menu, with a booking — gets a profile with what they have spent and how often they come. Tahlib sorts them into segments as their behaviour changes, so your regulars, your VIPs and the guests drifting away are a list, not a hunch.
The customer list and its segments, as they ship.
Most restaurants know their regulars by face and nothing else. The phone numbers are on the delivery slips and the booking sheet, and none of it adds up to a list you can act on.
A regular who has not been in for six weeks is invisible until someone notices, and by then they have a new favourite place. Spend and visit counts live in nobody’s head, so “our best guests” is a guess.
Every order or booking with a phone number lands on that guest’s profile. Spend and visits update when the bill is paid, and come off again if it is voided. The segments move by themselves — so the guest drifting away shows up while there is still time to win them back.
Your team still makes the guest feel known. Tahlib makes sure you know who to make feel known.
There is nothing to import. If your team already asks for a phone number, the CRM is already filling.
At the till, the country code defaults to +971 and the lookup starts after four digits. A known guest shows as existing; a new number is saved.
Till orders, QR orders, bookings, guest sign-ins and loyalty sign-ups with a phone number each find or create the guest’s profile.
Order count, lifetime spend, average order and first and last visit update when a bill is paid — and reverse if it is voided.
VIP, regular, new, at risk, lapsed and dormant are worked out from each guest’s spend and last visit every time you look.
Search by name, phone or email, filter by segment, and open a profile to see their last twenty orders.
Each profile records whether the guest agreed to hear from you, when, and where — and guests can change it themselves from their account.
Profiles build up even before you switch CRM on, so there is history waiting on day one.
Grouped by the job, not by the screen it lives on.
No separate sign-up form for your team to remember.
Counted the way an owner would count them.
Defined by behaviour, recalculated whenever you look.
The first few digits are enough.
Built for the UAE’s data protection law.
A segment is only useful if you know what put a guest in it. These are the rules, applied in this order, every time you open the list.
At least AED 2,500 lifetime spend and at least 25 paid orders. Your best guests, by a definition that does not move.
New is a first order in the last 30 days. Regular is two or more orders and none of the other labels.
Three or more orders, and the last one 30 to 89 days ago. The segment worth checking every week — a guest who came often and has stopped.
Lapsed is a last order 90 to 179 days ago; dormant is 180 days or more. A VIP who stops coming moves through these too, rather than staying VIP forever.
The CRM does not ask anyone to fill in a form. It listens to the parts of Tahlib that already take a phone number.
Phone lookup at the till finds the guest, fills their name and delivery address, and attaches the order to their profile.
Guests who leave a number or sign in on the QR menu land on the same profile as their till orders.
A booking with a phone number finds or creates the guest, so bookings and orders build one history.
Points, stamps and tiers sit on the same phone number, so the guests you reward are the guests you can see.
Repeat rate on the analytics screen comes from the same phone numbers.
Products are switched on individually, each priced per branch. View all products
Same profiles, different reason to look.
Written around how guests here actually order.
The till defaults to +971 and drops a leading zero, so a number typed as 050 123 4567 is saved as +971 50 123 4567.
Marketing consent is recorded with its date and channel, guests control it from their own account, and a profile can be anonymised on request.
Many guests here book a table one week and order delivery the next. Both land on one profile.
Spend counts only paid bills and voids come back off, so a cancelled order never makes someone a VIP.
No. Profiles are created from orders, bookings, guest sign-ins and loyalty sign-ups that carry a phone number — and they build up even before CRM is switched on. Importing a customer list from a file is not available today.
VIP is at least AED 2,500 lifetime spend and 25 paid orders. At risk is three or more orders with the last one 30 to 89 days ago. Lapsed is 90 to 179 days, dormant 180 or more, new is a first order in the last 30 days, and regular is two or more orders otherwise. The thresholds are fixed today.
Whether the number belongs to an existing guest, with their name — and their delivery address on a delivery order — filled in. Spend, visit counts, allergens and notes are on the profile in the dashboard, not at the till.
Not today. The dashboard shows each profile — orders, spend, segment, notes, preferences and consent — but editing those details there is not in the product yet. Profiles fill in from orders, bookings and the guest’s own account.
No. The CRM keeps the profiles and the segments; sending offers by WhatsApp or SMS is a separate product that is not on sale yet.
No. Orders logged from Talabat, Careem and other platforms are not attached to a guest profile today.
Not today. Customer data stays in the dashboard; a CSV export is not available yet.
A profile can be anonymised — name, email, birthday and notes cleared, phone replaced and consent switched off — while order history is kept for your books. Today that is done through the API, not a button in the dashboard.
Each branch keeps its own profiles, so a guest who visits two branches has a profile at each.
The customer screens in the dashboard are in English today. Guests see their own account in English or Arabic.
It is priced per branch, per month, with a free trial — switched on and off from your dashboard. The pricing section above shows the current figure and what it drops to as you add branches.
Switch it on and the profiles that have been building from your orders are waiting, already sorted into segments.
No card to start · nothing to install · cancel whenever